From the first sketch to the final polish, our process is a collaborative and personal experience designed around you.

For over two decades, we’ve worked closely with our clients to design and handcraft jewellery that marks life’s most meaningful moments. What sets us apart is not just our craftsmanship, but the care we bring to every detail, from ethically sourced stones to designs made to last a lifetime.

To us, jewellery isn’t just something you wear, it’s something you carry with you. A reflection of your story and the moments that matter most.

Thank you for trusting us to be part of yours.

Signature

How It Works

Appointment
1.

Appointment

Make an appointment to visit our Melbourne showroom, or connect with us virtually, and learn the true meaning of having something designed and handmade especially for you.
Sit down with one of our team members who will walk you through this exciting process. To assist you in feeling comfortable, confident and educated to make your best decision, we will take you through design, diamond education, our creating process and pricing. So when the time is right, you have the knowledge and confidence to make your decision.

Selecting your diamond or coloured gemstone
2.

Selecting your diamond or coloured gemstone

Once we have narrowed down your preferences we begin sourcing your perfect diamond or gemstone. Choosing the centrepiece for your engagement ring is a significant step in the process, as you or your future fiancé will enjoy this diamond or gemstone for years to come.

Based on your preferences, priorities and budget, we will organise the very best options for you to consider. We will take the time to educate you on quality, including the 4 C’s of diamonds, and make sure you are confident making your choice.

The Design Sketch
3.

The Design Sketch

After committing to your order with a deposit, we begin working on your design sketch. This hand drawn sketch is perfectly to scale. We use your diamond or gemstone dimensions and finger size to ensure all of the design features are correct and in proportion.

It is at this point that we can make any changes to the design you may want. Once your design is approved, the order makes its way to our workshop.

The Making begins
4.

The Making begins

Your job is done. It is now over to our highly skilled jewellers to begin crafting your dream ring. In our Melbourne workshop the jewellers refer to your detailed sketch and document the hand made process step by step.

Once your beautiful ring has been built, the diamonds and/or coloured gemstones are set and final touches are applied. Once completed we have the ring independently valued for your records.

The big reveal
5.

The big reveal

Our favourite part! We welcome you back into our showroom to reveal the previous ring we have created especially for you. Your forever ring is now complete and it is now over to you to plan your perfect proposal!

We leave you with your ring, along with an independent valuation, diamond or gemstone certification where relevant and discuss cleaning and maintenance. You are welcome to bring your ring into the showroom for an on the spot clean and bi-annualy for a clean, polish and rhodium plate where needed.

Words from our clients

Stories of love and celebrations, captured in fine jewellery.

We had the best experience getting our engagement ring, wedding bands and earrings made with Kelly and Simon. They were so accommodating and the whole process felt very personal and a true collaboration. You can tell that a lot of time and attention went into designing and making these beautiful pieces. We are so thrilled with how they turned out and know we will cherish them for years to come

KIM & ANDREW KIM & ANDREW

Simon and his team deserve more than 5 stars. He is a true artist and the pieces that he has made for my partner and I are of utmost quality. Throughout the process of making our engagement and wedding rings, Simon has demystified every complexity of the process, which for a man who knows nothing of jewellery and diamonds was so appreciated. I’ll keep coming back to Simon for anything we might want in the future. Thank you as always!

SIMON & SHERLY SIMON & SHERLY

We have been customers of Simon West for years and have loved every piece we've purchased. Since buying my engagement ring, we have continued to return for gifts and special occasions, knowing we'll always receive exceptional service and craftsmanship.Simon and his team are genuinely warm, personal, and accommodating, making every experience a pleasure. The quality of their workmanship is second to none, which is why we have confidently recommended them to many of our family and friends over the years.

STEPHANIE & CRAIG STEPHANIE & CRAIG

FREQUENTLY ASKED QUESTIONS

I’m not sure what I want. Should I still make an appointment?

Absolutely. You don’t need to arrive with a finished design in mind — that’s what we’re here for. We’ll take the time to understand what you like, how you’ll wear your jewellery and what feels right for you. You’re welcome to try on pieces in our showroom, look through different stones and styles, and explore ideas with us.

Do I need an appointment?

We recommend making an appointment so we can set aside plenty of time to sit down with you, talk through your ideas and show you different designs, diamonds and gemstones.

Appointments are available at both our Melbourne CBD and Armadale showrooms. If you’re not sure which location is right for you, please get in touch and we’ll be happy to help.

What is the process for creating a custom piece?

Every custom piece begins with a conversation. We’ll talk through your ideas, budget and preferences before helping you refine the design and select your diamond or gemstone.

Once you’re ready to proceed, we’ll create a detailed design drawing for your approval before your piece is handcrafted by our jewellers.

You can learn more about our custom jewellery process here.

How much do your engagement rings start from?

Our handcrafted engagement rings start from $3,300 for a classic solitaire setting, plus the cost of your chosen diamond or gemstone.

We work with a wide range of natural diamonds, laboratory-grown diamonds and coloured gemstones, and can help you explore options to suit your priorities and budget.

Can you work within my budget?

Yes. If you have a budget in mind, we encourage you to share it with us. It helps us recommend the most suitable design, diamond or gemstone options while maintaining the quality and craftsmanship we’re known for.

There are often different ways to approach a design, and we’ll help you understand where your budget is best spent to create a piece you’ll love for years to come.

How do I choose a diamond or gemstone?

You don’t need to be an expert before you come to see us. Part of our role is helping you understand your options and making the process feel straightforward.

We can source a selection of diamonds or gemstones based on your design, preferences and budget, then talk you through the differences between them so you can choose the stone that feels right for you.

How long does custom-made jewellery take?

Our average turnaround time is approximately 8 weeks for an engagement ring and 6–8 weeks for wedding rings and other custom jewellery.

If you’re working towards a proposal, wedding or special occasion, please let us know when you enquire. We’ll always do our best to work with your timeframe where possible.

Do you have rings and jewellery I can see and try on?

Yes. Our showrooms have a selection of engagement rings, wedding bands and other jewellery available to view and try on.

These pieces are a great starting point for exploring different proportions, profiles, finishes and design details before creating something of your own. We recommend making an appointment so we can give you plenty of time and personal attention.

I already have a diamond or gemstone. Can you use it in a new piece?

In many cases, yes. We’ll first inspect your diamond or gemstone to make sure it is suitable for the new design and can be safely reset.

If you have an existing piece of jewellery you’d like to remodel, bring it along to your appointment and we can talk through the possibilities with you.

Can you remodel or redesign my existing jewellery?

Yes. We love giving meaningful jewellery a new life. Whether you have an inherited piece, an older design you no longer wear or gemstones you’d like to reimagine, we can work with you to create something that feels more like you while retaining the sentiment of the original piece.

We’ll assess your existing jewellery and gemstones before discussing what can be reused and the design possibilities available.

What is the difference between 18ct white gold and platinum?

While they have a similar appearance, 18ct white gold and platinum are quite different
metals.

Platinum is naturally white, dense and extremely durable, while 18ct white gold is an alloy of gold and other metals that is typically rhodium plated to give it a bright white finish. Over time, this plating may need to be refreshed.

Both are beautiful choices for fine jewellery. We can talk you through the differences in appearance, wear, maintenance and price to help you decide which is right for your piece.

Do you work with natural and laboratory-grown diamonds?

Yes. We work with both natural and laboratory-grown diamonds and are happy to talk you through the differences between them.

Our focus is on helping you choose a beautiful stone that suits your design, priorities and budget, without pressure towards one option or the other.

Where is your jewellery made?

Our custom jewellery is handcrafted in our Melbourne CBD workshop by our team of skilled jewellers.

Keeping our workshop close allows us to remain closely involved throughout the making process and maintain the level of craftsmanship and attention to detail we expect from every Simon West piece.

Do you offer a guarantee on your jewellery?

Yes. We offer a lifetime guarantee against manufacturing faults in our workmanship

Fine jewellery does require ongoing care, so we also recommend regular professional cleaning and inspections to keep your piece looking its best and to identify any maintenance that may be needed over time.

You can read the full details of our guarantee in our Terms of Service.

Do you offer jewellery cleaning and maintenance?

Yes. Fine jewellery is designed to be worn, and regular care helps keep it looking beautiful for years to come.

We recommend having your Simon West jewellery professionally cleaned and inspected every two years so we can check settings, claws and general wear and advise you of any maintenance that may be required.

Still have questions?

Contact our Experts